Kristi Lopez

New UK HealthCare Training Program Aims to Enhance Patient Experience

Published: Jun 25, 2013

LEXINGTON, Ky. (June 25, 2013) — Providing high-quality patient care has always been a hallmark of UK HealthCare, but a new training program will help clinical and non-clinical employees create a patient-centered environment that enhances the overall experience of patients and their families.

 

UK HealthCare's Office of Service Excellence is committed to continuously improving patient satisfaction within each department, said Angela Lang, director of the office. Beginning July 1, all new UK HealthCare employees will attend a Patient Centeredness Orientation that emphasizes how every position impacts patients, families and visitors.

 

"Patient-centered care is what patients know and expect while in our care, and it is our job to exceed those expectations," said Kathy Bachman, patient experience manager in the Office of Service Excellence. "We need to make sure that it is 'all about the patient' when they are here."

Creating a patient-centered environment means a commitment to a set of beliefs about how patients will be cared for, how family is treated, how employees will care for each other and how leadership supports staff.

 

"It is a commitment to care for patients and families everyday with every encounter," she said.

Training is also being held in units throughout the health system to encourage and refresh employees on "best practices" and offer unit-specific guidance.

 

The Mother-Baby Unit at UK Chandler Hospital has piloted some of the patient experience programs and in particular the Patient Rounding program, which emphasizes "rounding with a purpose." Every nurse and technician has been trained on rounding requirements that include asking about pain, asking about positioning, and anticipating and accessing the patient's needs.

 

"I am already seeing and hearing the results from patients who say their needs were met quickly, and often they didn't need to use a call button because their needs were already anticipated and met by staff," said Gwen Moreland, director of maternal and neonatal services. "Families think about the birth of their baby for nine months, and we want to give them the best experience we can during such an important occasion in their lives."

 

Whether it is training for new employees or for those who have worked any number of years, it is important for every member of the team to know that UK HealthCare's culture puts patients and families first, to provide quality care and excellent service, Bachman said.

 

"Our focus is every patient, every encounter, every time," she said. "But it is also about being mindful that sometimes it is the little things we do that make a big impact on people every day."

 

Media Contact: Kristi Lopez, 859-323-6363 or kristi.lopez@uky.edu

 

6-25_see_excellence.jpgimg_5336_copy.jpgimg_5331.jpg
April
 
 
1
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
UK Baseball vs. Louisville
Kentucky Children's Garden Spring Break Special!
Pinterest Party #2
Tue
2
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
LNFS presents Ferris Bueller's Day Off
Men's Tennis vs. Illinois
UK Softball vs. Louisville
UK Men's Tennis vs. Northern Kentucky
Kentucky Children's Garden Spring Break Special!
Student Health Advisory Council Meeting
Best Practices for Tree Planting and Establishment Class 2
Selecting the Right Tree for Your Landscape Class 1
#TrendingTopics: It's Not Easy Being Green
Wed
3
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
UK Toastmasters
Kentucky Children's Garden Spring Break Special!
Thu
4
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
UK Softball vs. Texas A&M
UK Baseball vs. Florida
Kentucky Children's Garden Spring Break Special!
Creoles Topopholia
Religion & Politics in Anxious States
Exploring, Remixing, Analyzing: Teaching History with Digital Media
Cormac O'Grada - "The Nature of Famines"
"The Nature of Famines," Committee on Social Theory Public Lecture
Building a Rain Garden: Collaborative Effort with UK
Fri
5
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
UK Baseball vs. Florida
UK Softball vs. Texas A&M
Bluegrass Bazaar
Sat
6
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
UK Baseball vs. Florida
UK Softball vs. Texas A&M
Ride the Legacy
UK Men's Tennis vs. Vanderbilt
Sun
7
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
Boxes & Walls: Oppression through History
Mon
8
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
Explore Leadership Workshops
Boxes & Walls: Oppression through History
Job Club: Research Your Target Organization Before the Interview: What to Know and How to Find Out
#UK Kicks Butts Day
UK Softball vs. Wright State
Dine. Discover. Decide.: Connecting students to alumni in 3D!
Earth Days in the Bluegrass and the Late Night Film Series Present: Gasland Part II, A Bike-In Movie
UK Baseball vs. Morehead State
Student Sustainability Council Meeting
Tue
9
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
LNFS presents Fear and Loathing in Las Vegas
UK Men's Tennis vs. Ohio State
Boxes & Walls: Oppression through History
Wellness On Wheels
Get Your DIY On! Fix-It Station Demonstrations
Overview of Nursing Home Care
Spring (Bike) Fever Twitter Chat
UK Softball vs. Mississippi Valley
Best Practices for Tree Planting and Establishment Class 2
UK Men's Tennis vs. Morehead State
Wed
10
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
LNFS presents American Hustle
UK Toastmasters
Bike-Through Resource Fair
Undergraduate Research Group Advising Session: April General
Presentation by Ladino Rockstar, Sarah Aroeste
Mountain Biking for Beginners Clinic
LNFS presents The Mexican Suitcase
Mr. PharmD
Performance by Ladino Rockstar, Sara Aroeste
Thu
11
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
Last Day to Drop a Spring 2014 Course
LNFS presents Boogie Nights
Car-Free Day
What Are They? Some Hidden Forms of the Copula in Old Irish
UK Men's Tennis vs. South Carolina
UK Baseball vs. Missouri
LNFS presents Loose Cannons
Fri
12
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
UK Baseball vs. Missouri
UK Men's Golf Bluegrass Invitational
Arboretum Volunteer Training and Orientation
Taste of Africa
Dramatic Presentation -"Las Voces de los Apalaches"
Swing Dancing!
Sat
13
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
UK Baseball vs. Missouri
UK Men's Golf Bluegrass Invitational
UK Men's Tennis vs. Florida
UK Men's Tennis vs. Murray State
Sun
14
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
Therapeutic Chair Massage
Mon
15
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
Superheroes On and Off the Page
Parenting Connection Group
Farmer's MarCat & Craft Fair
Student-Teacher-Student Exhibit
Tue
16
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
LNFS presents Blue Velvet
Inequality in the US: Consequences
Reframing Stress: Do You Know Your Choices?
Best Practices for Tree and Shrub Pruning Class 3
Cooking Class: For True Beginners
Pinterest Party #3
Wed
17
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
LNFS presents Anchorman 2
UK Toastmasters
Virtual Dementia Tour
Children at Risk Research Conference Keynote Address: Gender, Sexuality, & Risks for Violence among Young Women and LGBTQ Youth in Urban Communities
OUTspoken: Leaving the Second Closet Behind
LNFS presents Easy Rider
Thu
18
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
Children at Risk Graduate Student Research Poster Presenatation
20th Annual Black Women's Conference
Children at Risk Research Conference Speaker: Why Do Home and Neighborhood Issues Become School Safety Nightmares?
The Re-enchantment of Photography as a Primanry Geographic Mapping Medium
The Re-enchantment of Photography as a Primanry Geographic Mapping Medium
UK Softball vs. Arkansas
Fri
19
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
20th Annual Black Women's Conference
UK Softball vs. Arkansas
UK Track and Field Home meet
Unleash the Beast: Paintball Wars
Sat
20
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
Sun
21
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
Distinguished Industry Lecture Series, H. Graham Motion and Bruce “Buck” Davidson, Jr.
Mon
22
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
Explore Leadership Workshops
Job Club: Tighten Your Budget after a Job Loss
‘Project Learning Tree’ Workshop for Educators
Drug War Talk by Anthropologist Howard Campbell
Student Sustainability Council Meeting
Tue
23
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
LNFS presents The Lego Movie
Registration Deadline: Weight Loss Matters
Legacy Week: Ping Pong Ball Drop
Health Smart: Mindfulness
Pre-Pharmacy Club Meeting
IPM (Integrated Pest Management) and Tree Healthcare Class 4
Shuffle Series: Bluegrass
Wed
24
Exhibit: Fauna of Mexico
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
LNFS presents The Hobbit: Desolation of Smaug
UK Toastmasters
Wellness On Wheels
LNFS presents Juno
Perelman’s Dissociations: Double Fidélité, Fighting the Nazis, and the New Rhetoric Project’s Canon of Invention – Annual Hymson Lecture
Legacy Week: Candlelight Ceremony
Thu
25
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
Exhibit: Fauna of Mexico
LNFS presents The Brave Little Toaster
Bonfires of Illusions: the Twin Crises of the Liberal World
Arbor Day Volunteer Orientation and Training
Alex Callinicos - "Bonfires of Illusions: The Twin Crises of the Liberal World
LNFS presents Pariah
UK Theatre presents "Joseph and the Amazing Technicolor Dreamcoat"
Color Me Spring Fashion Show
Fri
26
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
Legacy Week: Leave Your Legacy
Arbor Day at The Arboretum
UK Theatre presents "Joseph and the Amazing Technicolor Dreamcoat"
Sat
27
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
UK Theatre presents "Joseph and the Amazing Technicolor Dreamcoat"
UK Wind Symphony Concert
UK Symphony & Concert Band Concert
Sun
28
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
Mon
29
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
Politics in Mexico Today
Tue
30
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
EPIC Ministry Weekly Gathering
Relieving Stress Through Your Senses
Tree Identification Class 5
Massage on the Go #3
The Practicing Happiness Workbook - author presentation
Wed
 
 
 

Repeats every 2 weeks until Tue Apr 22 2014 .
Tue, 04/22/2014

Repeats every week every Tuesday until Tue Apr 29 2014 .
Tue, 04/22/2014 - Mon, 07/14/2014

Reset Page