UK Begins Using New Long Distance Service

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LEXINGTON, Ky. (July 7, 2011) — In an effort to decrease costs for the university and support the new long distance funding model, the University of Kentucky began utilizing a new long distance service July 1.   

Users will notice slight modifications on Cisco phones due to the change. For instance, on Cisco telephones users will hear a beep, rather than a “stutter dial tone” as an indication to enter their long distance access code. Additionally, most Cisco telephones will display the text “Enter authorization code” on the phone’s screen. Users of other types of phones will continue to receive the stutter dial tone. Once the authorization code has been entered, the call will complete normally.

In addition to cost savings, another benefit to this change is that once a long distance call is placed, the called party will be presented with the caller's 10-digit phone number rather than the word “UNKNOWN,” which was previously displayed for the called party. 

The new long distance service has been tested across the university for several months with users experiencing no issues. However, if issues occur, please contact the UKIT Service Desk at (859) 218-4357 or helpdesk@uky.edu.