Campus News

Update Your Zoom to Version 5.5 or Newer Before Nov. 1

photo of a student looking at laptop while in a hammock on campus
Mark Cornelison | UK Photo.

LEXINGTON, Ky. (Oct. 15, 2021) — The University of Kentucky Information Technology Services (ITS) would like to inform students, faculty and staff that beginning Nov. 1, Zoom is requiring all clients be updated to version 5.5+ in order to join any meeting. See below for questions you may have regarding this new policy. 

How do I know what version of Zoom I have? 

If you would like to check your version of Zoom, follow the steps at Viewing the Zoom version number. Please note that if you use Zoom on multiple devices (e.g., mobile, tablet), you will need to check all of them. 

Why do I need to update? 

Beginning Nov. 1, Zoom is requiring that all clients be updated to version 5.5+ in order to join any meeting. This required update follows Zoom's new nine-month release window, requiring all clients be no more than nine months behind the current version at any given time. This policy ensures clients have the latest Zoom features, as well as any privacy and cybersecurity enhancements. 

How do I update Zoom? 

If you are an administrator of your machine, please follow the steps at How To Update Your Zoom Client to install the latest version. If you are not an administrator of your machine, please contact your IT representative. Please note that if you use Zoom on multiple devices (e.g., mobile, tablet), you will need to update on all of them. 

What happens if I don't update by Nov. 1? 

Any clients that have version 5.5 or older will be forced to update when trying to join meetings after Nov. 1. 

ITS asks that all students, faculty and staff ensure they are using Zoom version 5.5 or newer before Nov. 1 to prevent any possible service disruptions. 

For 24/7 university technical assistance, please contact ITS Customer Services at 859-218-HELP (4357) or visit the Technology Help Center at https://techhelpcenter.uky.edu. For assistance with non-urgent matters, email 218help@uky.edu.    

For 24/7 UK HealthCare technical assistance, contact UK HealthCare IT Service Desk at 859-323-8586. 

The University of Kentucky is increasingly the first choice for students, faculty and staff to pursue their passions and their professional goals. In the last two years, Forbes has named UK among the best employers for diversity, and INSIGHT into Diversity recognized us as a Diversity Champion four years running. UK is ranked among the top 30 campuses in the nation for LGBTQ* inclusion and safety. UK has been judged a “Great College to Work for" three years in a row, and UK is among only 22 universities in the country on Forbes' list of "America's Best Employers."  We are ranked among the top 10 percent of public institutions for research expenditures — a tangible symbol of our breadth and depth as a university focused on discovery that changes lives and communities. And our patients know and appreciate the fact that UK HealthCare has been named the state’s top hospital for five straight years. Accolades and honors are great. But they are more important for what they represent: the idea that creating a community of belonging and commitment to excellence is how we honor our mission to be not simply the University of Kentucky, but the University for Kentucky.