Email Limits Set to Reduce Spam
LEXINGTON, Ky. (July 24, 2013) — Recent hijackings of campus employee email accounts have led to email "spam" of more than 10,000 addresses per hour. This deluge damages the university's reputation and causes specific sites to reject all mail from the uky.edu domain. Therefore, as of July 1, University of Kentucky Exchange users are limited to sending email to 250 recipients in a 24-hour period.
Email recipients are calculated differently for individual email addresses versus distribution lists. When an email is sent to 10 email addresses and another email is sent to 20, a total of 30 recipients have been emailed (even if some recipients were sent both emails). However, an Exchange Distribution List with 10-250 email addresses counts as only one recipient. UK employees will receive an error message similar to the below messages when the email recipient limit is exceeded:
Your message did not reach some or all of the intended recipients. Subject: UK in the News for 7-10-13 Sent: 7/10/2013 3:31 PM The following recipient(s) cannot be reached: Smith, John on 7/10/2013 3:31 PM This message could not be sent. Try sending the message again later, or contact your network administrator. Error is [0x80004005-0000 0000-00000000].
This message wasn't delivered to anyone because there are too many recipients. The limit is 200. This message has 234 recipients. Reports indicate that only a small number of UK employees email more than 250 recipients per day. These employees can request a higher limit of 1,000 recipients per day. If an employee needs to email more than 1,000 addresses per day a Listserv or mailing service should be considered, but immediate needs to email a large number of recipients can also be requested. These requests should be submitted to the Service Desk at email@example.com or 859-218-HELP (859-218-4357).
Additional information and UK email FAQs are available at: www.uky.edu/ukit/help/email/generalFAQ.
To report spam abuse, forward the spam message, as an attachment, to firstname.lastname@example.org.