Ann Blackford

UK Nursing Care Rises to No. 1 in National Patient Satisfaction Survey

Published: Feb 28, 2014

LEXINGTON, Ky. (Feb. 28, 2014) − A patient's experience while in the hospital is often defined by the care they receive from nursing staff.  A nurse may be the first and most frequent interaction a patient has with a clinical professional while hospitalized.  The care a nurse provides can make a significant impact on how well and how quickly a patient is able to recover.

 

UK HealthCare nurses demonstrated outstanding patient care when they were recently ranked No. 1 out of 102 UHC (University Health Consortium) academic medical centers for the Nursing Care Aggregate HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) domain.

 

The HCAHPS survey is the first national, standardized, publicly reported survey of patients' perspectives of hospital care.

 

UK Chandler Hospital demonstrated the greatest improvement in HCAHPS scores among the 41 academic medical centers that participated in the recent University HealthSystem Consortium (UHC) Patient Experience Improvement Collaborative.

 

The hospital achieved an aggregate increase of 19.08 percent for the project’s focus areas of nursing communications, staff responsiveness, cleanliness and quietness.

 

“Our strategic agenda of quality, safety and service is foundational,” said Colleen Swartz, chief nurse executive for UK HealthCare. “Our nursing vision of “every patient, every time” reinforces the behaviors we always expect our staff to demonstrate. Nursing practice at UK HealthCare is strong and present and our patients’ experience reflects that work.”

 

UK HealthCare presented a web conference in December to UHC colleagues as part of an educational UHC improvement collaborative about the successful application of the patient centered culture at UK. The online conference, "See Blue, Every Patient, Every Time," included approaches for successfully implementing best practices, enhancing the patient experience and improving HCAHPS scores.

 

“Health care is really about human relationships,” says Ann Smith, chief administrative officer for UK HealthCare. “The relationships that put the patient in the center make for the strongest experience. The relationships within the work group and care team are vitally important.

 

“It takes a strong sense of team, supporting each other to focus on the care of patients, to provide a high-quality, high-‘touch’ experience,” she adds. “The UK HealthCare staff is proving how that sort of teamwork benefits those we serve.”

 

UK's Markey Cancer Center is but one example of how UK HealthCare nurses work together as a team with doctors and other providers to provide an environment of healing and outstanding medical care.

 

Sophia Wright Brown, the patient care manager of chemotherapy infusion at Markey Outpatient, said the integration of the patent experience into the delivery of care is important to the staff.

 

"The level of teamwork displayed is remarkable," Brown said. "The Office of Patient Experience observed in our area and noted the level of individual consideration given to the patients, and the excellent relationship the patients have with the staff. The chemotherapy staff form very special bonds with patients and their caregivers."

 

Brown adds that the chemotherapy staff feels extremely fortunate to serve a very unique and special patient population.

 

"Our oncology patients are particularly vulnerable when receiving treatment and their satisfaction is our focus," said Dr. Frederick Ueland, professor and director of Gynecologic Oncology at Markey Cancer Center and vice chair in the Department of Obstetrics and Gynecology at the UK College of Medicine. "The survey results demonstrate that the Markey staff is truly exceptional at providing a supportive and personalized infusion experience."

 

Laura Marsh, a chemotherapy infusion nurse at UK, says that she wants to make a difference in someone’s life by providing compassionate care to patients and their families. 

 

"As an oncology R.N., I am able to spend quality time with the patients, which in turn builds lasting relationships.  I also am given the chance to interact with patients, medical staff, pharmacy, and physicians which allows me to add to my knowledge base.  Oncology nursing provides me with constant excitement and challenges with the ever changing treatment options and our diverse patient population. Every day is new and different."

 

Media Contact: Ann Blackford at 859-323-6442 or ann.blackford@uky.edu

 

momentum_nursing.jpgcover.jpg1.jpg3.jpg4.jpg2.jpg
September
 
 
1
Last Day to Add a Class
Last Day to Receive 80% Refund
Suicide Prevention: Raising Awareness & Sharing Our Stories
Welcome Coffee
Game Show
Tue
2
Wildcat Wellness Meditation
Wed
3
The Late Night Film Series Presents - Rosemary's Baby
The Late Night Film Series Presents - Pitch Perfect 2
Adjusting to College
Adjusting to College
Kickoff Football Season Grill Out
Thu
4
The Late Night Film Series Presents - Akira
The Late Night Film Series Presents - Whiplash
To Live in the Borderlands: A Household Perspective on Frontier Politics from the Middle Jequetepeque Valley, Peru
Fri
5
Go Swing Dancing!
Sat
6
 
Sun
7
Labor Day
Mon
8
Wildcat Wellness Relaxation
The Late Night Film Series Presents - Ivory Tower
Tue
9
Wildcat Wellness Meditation
Wed
10
The Late Night Film Series Presents - Selena
The Late Night Film Series Presents - Jurassic World
Adjusting to College
Terrace Time Out
Thu
11
The Late Night Film Series Presents - The Great Beauty
The Late Night Film Series Presents - Predator
Friday Swing Dance Lessons - Free!
Friday Swing Dance Lessons - Free!
Accounting Internship & Career Fair
Fri
12
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
Wayne Koestenbaum: Unfamiliar Grammar
Sculptors On Paper
Swing Dance Lessons - Free
Sat
13
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
Sun
14
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
Kentucky Law Schools Forum
Outdoor Installation
Wildcat Wellness Expressions - Superhero
Mon
15
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
Outdoor Installation
Wildcat Wellness Relaxation
Women's Forum Board Meeting
Southern Sirens Concert
Tue
16
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
Outdoor Installation
Wildcat Wellness Meditation
Last Day to Drop a Course Without Appearing on Transcript
Wed
17
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
Outdoor Installation
Adjusting to College
Thu
18
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
Outdoor Installation
The Late Night Film Series Presents - Dark Girls
The Late Night Film Series Presents - The Pokémon Movie
LexPhil Pre-Concert Buffet
Curator Tour with Stuart Horodner
Fri
19
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
Swing Dance Lessons - Free
Sat
20
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
LexHop
Sun
21
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
Wildcat Wellness Expressions - Finger Painting
Mon
22
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
Wildcat Wellness Relaxation
Tue
23
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
Wildcat Wellness Meditation
Last Day to Receive 50% Refund
Thank-A-Donor Day
2 Day Business Internship & Career Fair
Pinterest Party I
Wed
24
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
2 Day Business Internship & Career Fair
Wildcat Wellness - Yoga for Relaxation
Wildcat Wellness - Yoga for Relaxation
Wildcat Wellness - Yoga for Relaxation
Wildcat Wellness - Yoga for Relaxation
Wildcat Wellness - Yoga for Relaxation
The Late Night Film Series Presents - Wild Tales
The Late Night Film Series Presents - Mad Max: Fury Road
Adjusting to College
Thu
25
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
Wayne Koestenbaum: Unfamiliar Grammar
The Late Night Film Series Presents - All.I.Can
The Late Night Film Series Presents - Nightcrawler
Fri
26
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
Paint the Town Blue/Banner Competition
Wayne Koestenbaum: Unfamiliar Grammar
Swing Dance Lessons - Free
Swing Dance Lessons - Free
Arts Writing Workshop
Sat
27
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
Paint the Town Blue/Banner Competition
Wayne Koestenbaum: Unfamiliar Grammar
Sun
28
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
Paint the Town Blue/Banner Competition
Wayne Koestenbaum: Unfamiliar Grammar
Wayne Koestenbaum: Unfamiliar Grammar
Wildcat Wellness Expressions - Mandala
Mon
29
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
Wildcat Wellness Relaxation
Wildcat Wellness Relaxation
Wayne Koestenbaum: Unfamiliar Grammar
Kitty Karnival
Tue
30
Bottoms Up: A Sculpture Survey
Nina Katchadourian: Collection Interventions
Wildcat Wellness Meditation
Wildcat Wellness Meditation
Wayne Koestenbaum: Unfamiliar Grammar
Wayne Koestenbaum: Unfamiliar Grammar
Wayne Koestenbaum: Unfamiliar Grammar
Wayne Koestenbaum: Unfamiliar Grammar
Wayne Koestenbaum: Unfamiliar Grammar
Wayne Koestenbaum: Unfamiliar Grammar
Wayne Koestenbaum: Unfamiliar Grammar
Wayne Koestenbaum: Unfamiliar Grammar
Wayne Koestenbaum: Unfamiliar Grammar
Wayne Koestenbaum: Unfamiliar Grammar
Wayne Koestenbaum: Unfamiliar Grammar
Wayne Koestenbaum: Unfamiliar Grammar
Wed
 
 
 
Sep 01
Last Day to Add a Class 09/01/2015

Repeats every week until Wed Dec 09 2015 except Wed Nov 25 2015.
Wed, 09/02/2015

Repeats every week until Thu Dec 10 2015 except Thu Nov 26 2015.
Thu, 09/03/2015

Repeats every week until Thu Sep 24 2015 .
Thu, 09/03/2015

Reset Page