Campus News

Healthy Restart FAQs Answered Sept. 25 for UK Faculty, Staff and Students

photo of UK logo mask on stone
Mark Cornelison | UK Photo.

LEXINGTON, Ky. (Sept. 25, 2020) — With University of Kentucky now offering in-session classes again, the university continues to field questions related to specific elements of the campus restart plan. Listed below are answers to some of the questions most commonly asked by university faculty and staff.

Q: Do I have access to telemedicine or online doctors under my UK employee health insurance?

A: Yes. UK TeleCare and LiveHealth Online are available to UK's health insurance plan members. This service allows you to connect with a medical professional online. More information is available from UK Human Resources. Through Dec. 31, there is no co-pay for telehealth visits if you have UK health insurance.

Q: Is testing and treatment for COVID-19 covered under my UK employee health insurance? 

A: Yes. If a test is ordered by a health care provider, the testing and related visit are covered with no co-pays or other out-of-pocket costs through Dec. 31. If you are not symptomatic, you can receive a test at no cost from our partners at Wild Health. Learn more about testing here.

Treatment costs are covered according to your health insurance plan, just like any other medical need. Depending on your plan, you may have a co-pay or co-insurance as you would for other medical needs.

Q: I am not currently in the United States. What does this mean for my health insurance coverage if I get sick?

A: If you are on official UK business outside the United States and have registered that travel with the university's international travel registry prior to departure, you have travel medical insurance. If you are prevented from returning to the United States due to travel restrictions related to COVID-19, your international travel insurance remains fully intact for up to 365 days from when it began (in addition to your UK health insurance plan), as long as you continue conducting UK business while abroad. The international travel insurance is provided to you by UK at no cost. Learn more from the UK International Center.

If you are on personal travel outside the United States, coverage levels vary by the type of plan you are enrolled in. Please contact our HR Benefits team at (859) 257-9555, option 3.


Phase I and II testing of students by Wild Health ended Aug. 30. As of Sept. 23, UK is reporting 507 current active cases and 1,195 recovered cases among students. As of Sept. 20, 31,124 tests have been conducted with students, including 1,298 positive tests and 29,815 negative tests. For information on testing results, visit:

For more information related to University of Kentucky's COVID-19 response and restart plan, visit, including more FAQs at

Each day UK will be providing some of the most frequently asked questions from students, faculty and staff and answering them as we start the new semester. If you have questions you would like to see answered, please email We will continue to answer those on an individual basis, but may also include them in UKNow. Thanks and stay safe and healthy.