Campus News

Libraries Survey Aims to Better Service on Campus

photo of Young Library with #MaskUpCats painted in bowl

LEXINGTON, Ky. (Sept. 22, 2020) Have an idea what is missing from your library experience at the University of Kentucky? Don't miss your opportunity to speak up. Students who share their thoughts on UK's library service can even enter to win a prize like a portable Bluetooth speaker, a Keurig K-mini coffee maker or Logitech wireless gaming headphones.

During Fall 2020, UK Libraries will be seeking faculty and student feedback about library service quality by participating in the LibQUAL+ survey sponsored by the Association of Research Libraries (ARL). The survey will run from today, Sept. 22, to Oct. 6. The survey takes approximately five minutes to complete. To take the survey, visit:

As an incentive to participate, undergraduate and graduate students who complete the survey will be eligible for a drawing of several prizes.

Data from the LibQUAL+ survey will help UK Libraries understand faculty and students’ expectations and perceptions of library service. University libraries across the country participate in the LibQUAL+ survey and as a result, it identifies best practices. By comparing survey results with peer institutions, UK Libraries will be able to make improvements and develop services which better meet the needs and expectations of faculty and students.

LibQUAL+ measures library users' desired, perceived and minimum expectations of service in several areas including: access to information (print and electronic resources), customer service, facilities and equipment. Students and faculty will also be able to submit comments. All responses are anonymous and confidential.

Faculty and students can help improve their library experience at UK by completing the LibQUAL+ survey. Previously, survey results led to the increase of electronic resources, the addition of space for more individual and group study, and the improvement of existing library study spaces.

One of the major benefits of the LibQUAL+ is that it allows libraries to collect and interpret library user feedback systematically over time. UK has participated in the LibQUAL survey since 2001 with the last participation in spring 2017. The LibQUAL+™ project was developed by ARL and Texas A&M University.

For more information on the 2020 LibQUAL+ survey, contact Julene Jones, assessment coordinator at UK Libraries, at

The University of Kentucky is increasingly the first choice for students, faculty and staff to pursue their passions and their professional goals. In the last two years, Forbes has named UK among the best employers for diversity, and INSIGHT into Diversity recognized us as a Diversity Champion three years running. UK is ranked among the top 30 campuses in the nation for LGBTQ* inclusion and safety. UK has been judged a “Great College to Work for" three years in a row, and UK is among only 22 universities in the country on Forbes' list of "America's Best Employers."  We are ranked among the top 10 percent of public institutions for research expenditures — a tangible symbol of our breadth and depth as a university focused on discovery that changes lives and communities. And our patients know and appreciate the fact that UK HealthCare has been named the state’s top hospital for four straight years. Accolades and honors are great. But they are more important for what they represent: the idea that creating a community of belonging and commitment to excellence is how we honor our mission to be not simply the University of Kentucky, but the University for Kentucky.