Information Technology Services Debuts New Mission, Vision and Values

LEXINGTON, Ky. (May 23, 2017) — University of Kentucky Information Technology Services (ITS) recently announced new mission and vision statements, as well as values. These were formally announced to the university community via the website and a video debuted at the ITS Employee Service Recognition and Customer Excellence Awards ceremony on May 12.

The new ITS mission, vision and values are a direct result of listening sessions held by Brian Nichols, CIO, and the ITS leadership team with stakeholders from across campus over the past few months. Nichols stated, “this formalizes ITS’ renewed mission focusing on excellence in customer service and engagement as we strive to provide support that actively responds to the evolving technical needs and challenges of the institution.”

Mission:

In support of UK's Strategic Plan, the ITS mission is to provide, through customer engagement, outstanding technology infrastructure, services and solutions that advance teaching and learning, enable research, empower staff to provide exceptional services, enrich the student experience and effectively manage and protect institutional data.

Vision:

ITS will strive to provide and protect an environment that features "IT Abundance," wherein IT infrastructure, services and solutions are innovative, readily available and utilized to provide exceptional support to students, faculty and staff in their endeavors to uphold the UK mission.

Values:

We value customer engagement, collaboration, shared governance, innovation, teamwork, accountability, diversity, inclusivity, accessibility and integrity.

We value the people of ITS who show initiative, grow interpersonal relationships, pursue excellence and deliver it in terms of IT infrastructure, services and solutions.

We value our relationships with the students, faculty and staff of UK — our customers, partners and colleagues — and thus honor a service culture above all else.

We value the trust placed in us by university leadership, the Board of Trustees and the university community to be efficient and effective in the use of all resources.

We value the security of the technology resources and information entrusted to our care, and will be vigilant in maintaining the integrity of these critical items.

Feedback can be directed to ITSaboutYou@uky.edu.