LEXINGTON, Ky. (Aug. 4, 2020) — University of Kentucky Human Resources and Information Technology Services are asking all faculty and staff to ensure their work phone number is entered in the myUK Employee Self Service (ESS) portal and updates are made to their on-site work address and/or remote work address due to COVID-19. For steps on how to enter your phone number and update your work address, visit How To Update Work Locations and Phone Numbers in ESS on myUK in the Tech Help Center.
Due to COVID-19, many faculty and staff may find themselves working in a different location than normal. This address update is essential for UK to have accurate information for occupational taxes based on a remote work location. A new feature in myUK ESS enables employees to enter a secondary work address and a remote work address in addition to their primary work address. A secondary work address is a location that an employee works from two days a week or more and a remote work address is your temporary work location due to COVID-19. It is important to note that your remote work address will not be visible in the UK directory.
Separately, it is important that faculty and staff have their work phone number entered into myUK ESS under their work address to streamline call transferring processes. Coming later in August, Information Technology Services will be implementing a new call transferring system to the main UK telephone line at 859-257-9000 where customers can simply say the name of the employee they wish to talk to in order to be directly transferred. For this system to work properly, employees must have their work phone number entered in myUK ESS with their work address.
For 24/7 immediate assistance, please contact ITS Customer Services at 859-218-HELP (4357) or visit the Technology Help Center at http://techhelpcenter.uky.edu. For assistance with non-urgent matters, email firstname.lastname@example.org.
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