Student News

Nelnet loan service data breach: What you should know 

LEXINGTON, Ky. (Sept. 22, 2022) — A student loan servicing technology, Nelnet Servicing, reported a data breach exposing personal information of students with loans from Oklahoma Student Loan Authority (OSLA) and EdFinancial. While this breach is not involved with any University of Kentucky systems, UK Information Technology Services (UK ITS) would like to make students aware of the potential implications of this breach. 

What happened? 

Further investigation of the Nelnet Services breach indicates that student loan information of over 2.5 million individuals was exposed. This information includes full name, physical address, email address, phone number and Social Security number. It did not include financial information. 

What does this mean for me? 

If you were impacted by this breach, it means that bad actors could use your information for subsequent attacks like phishing, social engineering, impersonation and various scamming schemes. If your information was exposed by this breach, you should have received a notification from OSLA or EdFinancial. 

What should I do? 

UK ITS recommends remaining diligent in protecting yourself from identity fraud and to be closely monitoring bank accounts and financial statements. Enabling two-factor authentication for any accounts that offer it is strongly encouraged. Regularly checking credit reports is also advised. 

For more information about this breach see the Maine Attorney General’s filing of the Data Breach Notification. UK ITS has cybersecurity education resources available at http://its.uky.edu/cybersafe. Those interested in learning more about different types of cybersecurity attacks can visit www.fbi.gov/investigate/cyber.   

The University of Kentucky is increasingly the first choice for students, faculty and staff to pursue their passions and their professional goals. In the last two years, Forbes has named UK among the best employers for diversity, and INSIGHT into Diversity recognized us as a Diversity Champion four years running. UK is ranked among the top 30 campuses in the nation for LGBTQ* inclusion and safety. UK has been judged a “Great College to Work for" three years in a row, and UK is among only 22 universities in the country on Forbes' list of "America's Best Employers."  We are ranked among the top 10 percent of public institutions for research expenditures — a tangible symbol of our breadth and depth as a university focused on discovery that changes lives and communities. And our patients know and appreciate the fact that UK HealthCare has been named the state’s top hospital for five straight years. Accolades and honors are great. But they are more important for what they represent: the idea that creating a community of belonging and commitment to excellence is how we honor our mission to be not simply the University of Kentucky, but the University for Kentucky.