Student News

University Health Service: What Students Need to Know Before Making an Appointment

photo of student on UK campus
With the addition of Epic as UK HealthCare’s new hospital software, there is a new sign-up process for new and returning students. Students must log in to their MyChart account before they are able to make an appointment at UHS. Mark Cornelison | UK Photo

LEXINGTON, Ky. (Aug. 20, 2021) — At the University of Kentucky, we put the health and wellness of our students first. It is important for students to be familiar with resources on campus that will help keep them healthy and safe, especially this school year.

University Health Service (UHS) has been an integral part in creating a stable health care system for students and employees on UK’s campus. With the addition of Epic as UK HealthCare’s new hospital software, there is a new sign-up process for new and returning students. You must log in to your MyChart account before you are able to make an appointment at UHS.

How to sign up for MyChart:

UK HealthCare MyChart gives you online access to your electronic health record. With MyChart, you can view all your UK HealthCare health information in one place. See your medications, immunizations, test results, appointments and more.

Access MyChart

Sign up for a MyChart account

Patients 18 or older can set up a MyChart account at any time.

Request an activation code if you don’t have one.

If you don’t have an activation code, you can request one online. To request an activation code online:

  1. On the MyChart login screen on the MyChart website or mobile app, click Sign Up Now.
  2. Click Sign Up Online.
  3. Click Match Yourself with Our Records. Supply personal verification items, such as the last four digits of your Social Security number and your date of birth and have an activation code sent to your email address or mobile phone.

Use your activation code to sign up

  1. From the MyChart login screen on the MyChart website or MyChart mobile app, select Sign Up Now.
  2. Enter your activation code and other personal verification items, such as the last four digits of your Social Security number and your birthdate. Select Next.
  3. On the next page, choose the following:
  • MyChart username. Choose something that others wouldn’t likely guess but is easy for you to remember. It cannot be changed at any time.
  • Password. Choose a unique combination of numbers and letters, using both uppercase and lowercase letters. Your password must be different from your MyChart username. Choose a password that you don’t use for other websites.

What if I forget my MyChart username or password?

Click the Forgot Username? or Forgot Password? link below the login fields for assistance. If you need additional help, contact the MyChart Help Desk at 859-218-6221 or 844-820-7344 (toll-free). Or email UKHCMyChart@uky.edu.

Once you’ve set up your MyChart account, there are many ways students can use UHS as a resource. Through the health fee, full-time students have access to all different kinds of care.

To expedite the check-in process at UHS complete the E-Check in option on MyChart before your appointment. You must still check in at the check-in desk upon arrival. Please arrive 15 minutes before your appointment.

Other important UHS information:

If you are a full-time UK student, you have access to unlimited, free medical visits at the campus medical clinic, University Health Service (UHS), through the health fee.  

The Health Fee is one of the mandatory fees assessed to full-time undergraduate and graduate students during the fall and spring semesters. The health fee cannot be waived, even if a student has his or her own health insurance. For questions about your health fee status, call 859-218-3204.

To make an appointment, call 859-323-2778.

The Health Fee covers unlimited office visits for:

UHS can now bill private insurance for procedures and appointments not covered by the student health fee, something they were unable to do in the past.

For more information about UHS, visit their website at https://ukhealthcare.uky.edu/university-health-service.

The University of Kentucky is increasingly the first choice for students, faculty and staff to pursue their passions and their professional goals. In the last two years, Forbes has named UK among the best employers for diversity, and INSIGHT into Diversity recognized us as a Diversity Champion four years running. UK is ranked among the top 30 campuses in the nation for LGBTQ* inclusion and safety. UK has been judged a “Great College to Work for" three years in a row, and UK is among only 22 universities in the country on Forbes' list of "America's Best Employers."  We are ranked among the top 10 percent of public institutions for research expenditures — a tangible symbol of our breadth and depth as a university focused on discovery that changes lives and communities. And our patients know and appreciate the fact that UK HealthCare has been named the state’s top hospital for five straight years. Accolades and honors are great. But they are more important for what they represent: the idea that creating a community of belonging and commitment to excellence is how we honor our mission to be not simply the University of Kentucky, but the University for Kentucky.