Libraries Survey Aims to Better Service

LEXINGTON, Ky. (Feb. 20, 2017) — How is your library experience at the University of Kentucky? Don't miss your opportunity to speak up. Let the university know what you think of its library service, and in the process enter to win a free iPad Air 2 for your time.

During spring 2017, UK Libraries will be seeking faculty and student feedback about library service quality by participating in the national LibQUAL+ survey sponsored by the Association of Research Libraries (ARL). The survey is live now and will run through Feb. 28. The survey takes approximately five minutes to complete. To take the survey, visit: http://bit.ly/HelpLib. As an incentive to participate, undergraduate and graduate students who complete the survey will be eligible for a drawing for an iPad Air 2.

Data from the LibQUAL+ survey will help UK Libraries understand faculty and students’ expectations and perceptions of library service. University libraries across the country participate in the LibQUAL+ survey and as a result, it identifies best practices. By comparing survey results with peer institutions, UK Libraries will be able to make improvements and develop services which better meet the needs and expectations of faculty and students.

LibQUAL+ measures library users' desired, perceived, and minimum expectations of service in several areas including: access to information (print and electronic resources), customer service, facilities, and equipment. Students and faculty will also be able to submit comments. All responses are anonymous and confidential.

Faculty and students can help improve UK Libraries by completing the LibQUAL+ survey. Previously, survey results led to the increase of electronic resources, the addition of space for more individual and group study, and the improvement of existing library study spaces.

One of the major benefits of the LibQUAL+ is that it allows libraries to collect and interpret library user feedback systematically over time. UK has participated in the LibQUAL survey since 2001. The LibQUAL+™ project was developed by ARL and Texas A&M University.

For more information on the 2017 LibQUAL+ survey, contact Judy Wiza, assessment coordinator at UK Libraries, at libqual@lsv.uky.edu.