Campus News

New Call Transfer System for Main UK Phone Number

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LEXINGTON, Ky. (Dec. 7, 2020) Starting Dec. 15, 2020, University of Kentucky Information Technology Services (ITS) will implement a new call transfer system, Parlance, for the main university phone number (859-257-9000).

Customers who call the main university phone number will be asked to say the name of the UK employee or department they wish to speak to. Parlance uses sophisticated voice recognition to automatically transfer the call to the UK employee or department referenced. This system allows for a faster call transfer experience without the need for a call agent to transfer the call manually.

The Parlance system transfers calls to the phone number listed in myUK Employee Self Service (ESS). For instructions on how to add or edit your work phone number for this system, see How To Update Work Locations and Phone Numbers in ESS on myUK in the Tech Help Center. For employees who would like to forward their work number to a personal number, see How Do I Forward My Work Phone to My Personal Phone when I am off campus?

For 24/7 immediate assistance, please contact ITS Customer Services at 859-218-HELP (4357) or visit the Technology Help Center at http://techhelpcenter.uky.edu. For assistance with non-urgent matters, email 218help@uky.edu

The University of Kentucky is increasingly the first choice for students, faculty and staff to pursue their passions and their professional goals. In the last two years, Forbes has named UK among the best employers for diversity, and INSIGHT into Diversity recognized us as a Diversity Champion four years running. UK is ranked among the top 30 campuses in the nation for LGBTQ* inclusion and safety. UK has been judged a “Great College to Work for" three years in a row, and UK is among only 22 universities in the country on Forbes' list of "America's Best Employers."  We are ranked among the top 10 percent of public institutions for research expenditures — a tangible symbol of our breadth and depth as a university focused on discovery that changes lives and communities. And our patients know and appreciate the fact that UK HealthCare has been named the state’s top hospital for five straight years. Accolades and honors are great. But they are more important for what they represent: the idea that creating a community of belonging and commitment to excellence is how we honor our mission to be not simply the University of Kentucky, but the University for Kentucky.